Audio Issues

2021-06-03T15:32:26-05:00

Please check the sound settings on your device and confirm the audio is not muted and the volume is up Confirm the video is not muted. The volume control is in the bottom right of the video. Confirm it has 5 blue bars

Audio Issues2021-06-03T15:32:26-05:00

How do I ask a question to the presenter during the live session?

2021-06-03T15:32:59-05:00

In the window to the right of the video, click Submit New Question and type your question. The speaker or moderator will address the question at their discretion in the live discussions. NOTE: Questions are NOT answered in the Chat.

How do I ask a question to the presenter during the live session?2021-06-03T15:32:59-05:00

Troubleshoot video playback issues

2025-07-28T14:22:12-05:00

Test download speed at  https://www.speedtest.net/. We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). Change the playback quality by clicking the gear in the video player and selecting a lower format. If this is at a hospital or business, your IT department may block videos. Please [...]

Troubleshoot video playback issues2025-07-28T14:22:12-05:00
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