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Test download speed at https://www.speedtest.net/. We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p).
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Change the playback quality by clicking the gear in the video player and selecting a lower format.
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If this is at a hospital or business, your IT department may block videos. Please contact your IT Department to allow video playback.
- If you are using a VPN (Nord VPN or ExpressVPN for example) and are unable to view the video, disable the VPN while viewing the stream. Refresh the page once disabled.
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Upgrade your browser or try a different browser.
- Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here.
- Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you’re having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.
Technical Support at 800-825-9806 or email: oakwebmaster@ebix.com